Manager – Data & CLM Job Opportunity in Tanzania

If you are passionate about data analytics and customer relationship management, this could be a great opportunity to grow your career. Airtel Africa is currently seeking qualified professionals to apply for the position of Manager – Data & CLM in Tanzania.

This role is designed for individuals who have strong analytical skills and experience working with customer data to improve business performance. The Manager – Data & CLM will play an important role in analyzing customer insights and supporting strategies that enhance customer engagement and retention.

About the Role

The Manager – Data & CLM position focuses on managing customer data and supporting Customer Lifecycle Management (CLM) strategies. The role helps the organization understand customer behavior, improve service delivery, and develop targeted campaigns that increase customer satisfaction and loyalty.

Responsibilities

1.Drive Data Hygiene

• Ensure UnR programs are in place to drive data penetration

• Develop programs to drive data users through the open market device selling outlets

• Develop Data Commando Program for universities

• Drive smartphone penetration through retail, franchise and open market

Working with internal and external customers to drive end to end flawless implementation and execution

• Ensuring whole ecosystem (Group, CEO, Network, IT, CX, Sales,

• Finance, SCM, HR and Legal, franchise, channel partner, DSA, commando and Retail are fully aligned to the data initiatives being executed

2.Drive innovation 

• Have 1 innovation a quarter

• Drive Data VAS – selling a purpose to use data, not only the MB itself

3.Grow Data NPS 

• Make sure product awareness is driven on the ground through Brand
  and Sales

• As few as possible calls to the call center and on social

• Develop programs to drive gifting and promote word-by-mouth

4.Achieve the desired revenue from the base by designing and developing customized programs

• Prepaid: By planning and achieving an optimal balance between the recharge revenue and the usage by the customer

5.To create customer base stickiness and hence reduce churn 

• Designing, managing, analyzing programs and offers to create stickiness of the base to the network and hence building loyalty

6.Ensure an error free process for various tariffs/ promotional programs

• Develop and implement a process resulting in No customers complaints while availing of the program benefits

 

Qualifications

Educational Qualifications & Functional / Technical Skills    

• Bachelor Degree in Marketing, Business Administration or other related field

• MBA in Marketing

Relevant Experience (Type of experience and minimum number of years)

• 8 - 10 years’ experience in Telecommunications

Other requirements (Behavioural etc.)

• Project Management skills

• Ability to work well in teams

• Result oriented

• Ability to influence decisions at Exco level

• Attention to detail

• Business awareness

• Strong coaching skills & leadership skills

• Excellent written and oral communication skills

• Excellent Analytical skills

How to Apply

If you are interested in the Manager – Data & CLM position, you can submit your application through the official Airtel careers portal.

Follow these steps to apply:

• Visit the official Airtel Careers Website .

• Search for the job title “Manager – Data & CLM – Tanzania.”

• Review the job description and requirements carefully.

• Prepare your updated CV and professional documents.

• Complete the online application form and submit your application.

Click the official  link to apply this post of Manager – Data & CLM Job Opportunity in Tanzania